ITIL® 4 Foundation

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4.

New Horizons is committed to your success beyond the classroom. Your enrollment in this class includes an ITIL 4 certification exam voucher and the official AXELOS ITIL Foundation Guidance e-book. The e-book reinforces what you learned in class and can serve as a reference guide for you and your organization as you begin your ITIL 4 adoption. The ITIL 4 Foundation certification is required before you can get any of the Managing Professional or Strategic Leader certifications.

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Course Overview

ITIL® 4 Foundation

Course Length:
2 Days
Hours: 16

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. 

The New Horizons ITIL Foundation course is specifically designed to supply the necessary skills to prepare you for the ITIL Foundation Exam needed to obtain your certification.   

New Horizons certified instructors will ensure that you understand the following: 

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services 
  • The guiding principles of ITIL 4 
  • The four dimensions of Service Management 
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value 
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value. 

ITIL® Foundation Certified Professionals can earn up to 40-percent more than their non-certified peers. 

Axelos exam code: ITIL Foundation 

Target Audience

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Prerequisites

Career Oppurtunities

The ITIL 4 Foundation certification prepares you for the following positions: 

  • Information Technology Project Manager 
  • Information Technology Manager 
  • Service Delivery Manager 
  • Senior Project Manager 
  • Information Technology Director 

Financial Support Programs

Check if you're eligible to go to school at little to no out of pocket cost to you. 

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sales@nhphoenix.com